Not quite right? Contact us within 14 days of delivery to request a return. Our team will explain where to send your order and what to include.
Tell us which piece you ordered and the size you would like to try.
Keep tags, packaging, boxes, dust bags, and protective layers intact while deciding.
How to start a return
- Contact Sfilato through the contact page before sending the piece back.
- Include your order number and the item you would like to return.
- Wait for return instructions before shipping the piece.
Return conditions
- Sfilato pieces must be unused, unworn, unwashed, undamaged, and returned with all tags attached.
- Original product packaging, branded boxes, dust bags, and protective packaging must be included where provided.
- Shoes must be tried on indoors and returned with the shoe box protected inside another box.
- For hygiene reasons, sealed intimate pieces, socks, stockings, and swimwear cannot be returned after opening or wear.
- Custom, altered, personalized, or final-sale pieces cannot be returned where permitted by applicable law.
Return shipping
You are responsible for return shipping costs and return-shipment risk unless the item arrived damaged, defective, or incorrect. Use a tracked and insured shipping service, because refunds cannot be issued for returns that are not received.
Refunds
Once the return is received and inspected, approved refunds are issued to the original payment method. Bank and card processing times can vary after the refund has been submitted.
Damaged or incorrect pieces
Inspect your order when it arrives. If a piece is defective, damaged, or incorrect, contact Sfilato as soon as possible so it can be reviewed and corrected.
Exchanges
The fastest way to exchange a piece is to return the original piece and place a separate order for the new piece once the return is accepted.